Leaders in Professional, Continuing and Online Education

Creating and Motivating PCO Enterprises - March 2022


Dr. Nancy Coleman


Members: $459.00

Non-Members: $599.00


What is the best way to organize the human resources of a PCO unit?  That’s a good question (without just one answer), that will be explored in this interactive 4 week course.  Hiring, organizing and managing both administrative and faculty talent is one of the critical factors of success in continuing education.  What are some of the various overall structures employed in designing a PCO unit, and their pros/cons?  How are teams assembled to design and launch new programs? How do you integrate and work with those elsewhere in the university and outside (vendors)?  How can you maintain high performing operations that balance continuous improvement and innovation?  

This course provides a broad understanding of these elements and others. Organized around a team model, participants will engage with colleagues from other institutions to ensure a dynamic understanding of the issues.

Topics Covered

  • Structure and Leadership
  • Teams and Remote Work 
  • Strategic Outsourcing, Advocacy, and Change
  • Culture and Inclusion

Learning Objectives

  • Identify the ways in which a PCO unit can be organized
  • Appreciate the complexity of faculty engagement
  • Assess the role of remote work for PCO teams
  • Understand how change affects PCO units
  • Identify methods to break down internal barriers to change
  • Identify strategies to create a more diverse, inclusive PCO units

Who should take this course? 

This course is designed for current and aspiring leaders in higher education administrations, especially those who work in professional, continuing, and online education who seek practical and applicable knowledge on the best ways to organize the human resources of a PCO unit. 

Format and Schedule

This is a four week course consisting of about five hours of weekly course work made up of readings, asynchronous activities, and a weekly one hour live class meeting via Zoom. The schedule for the weekly meetings will be: 

  • Wednesday March 2, 2022 at 4:00 ET: Course Introduction and Welcome
  • Wednesday March 9, 2022 at 4:00 ET: Discussion of week 1 content
  • Wednesday March 16, 2022 at 2:00 ET  Discussion of week 2 content
  • Wednesday March 23, 2022 at 2:00 ET: Discussion of week 3 Content
  • Wednesday March 30, 2022 at 2:00 ET: Discussion of week 4 content and course wrap up

Dr. Nancy Coleman

Dean, Division of Continuing Education Harvard University

Nancy Coleman, Ed.D., is Dean of Continuing Education and University Extension at Harvard University.  Prior to joining Harvard, Nancy was Associate Provost and Founding Director of Strategic Growth Initiatives at Wellesley College. Her career has spanned higher education, corporate and start-up ventures. At Wellesley, Coleman oversaw the work of Wellesley Extended, encompassing summer, online learning, and professional education. Previously, Coleman was VP of Academic Services at Keypath, an OPM provider, overseeing instructional design and student services for all global locations; and Director of Distance Education at Boston University leading a business unit overseeing online degrees and certificates across the university. She holds a doctorate from George Washington University, an M.B.A. from Boston University, and a B.S. in Marketing from Stonehill College.

See what past participants have said about this course

"Great course! I'm recommending it to all of my colleagues."


"Nancy is great! She has provided a handbook for those of us seeking to understanding the structure of PCO and how to improve our divisions from the inside out."


"This course is very helpful for my current work environment. I am lucky to have access to this information during this climate. Thanks to UPCEA for the foresight to run these courses."


"I thoroughly enjoyed this course and I would say that the live sessions and the group assignment were the major highlights for me."

This content will not be available until 02/28/2022 at 9:00 AM (EST)