Leaders in Professional, Continuing and Online Education

Creating and Motivating PCO Enterprises - May 2021

Includes a Live Event on 05/12/2021 at 4:00 PM (EDT)

  • Registration Closed

Course Facilitator: Dr. Nancy Coleman, Harvard Extension

What is the best way to organize the human resources of a PCO unit?  That’s a good question (without just one answer), that will be explored in this interactive 4 week course.  Hiring, organizing and managing both administrative and faculty talent is one of the critical factors of success in continuing education.  What are some of the various overall structures employed in designing a PCO unit, and their pros/cons?  How are teams assembled to design and launch new programs? How do you integrate and work with those elsewhere in the university and outside (vendors)?  How can you maintain high performing operations that balance continuous improvement and innovation?  

This course provides a broad understanding of these elements and others. Organized around a team model, participants will engage with colleagues from other institutions to ensure a dynamic understanding of the issues.

Welcome to the Quick Start Guide

This guide is highly recommended if this is your first professional development course with UPCEA. Some tips are provided for navigating the course as well as information about how to obtain technical support. 

Tips for Navigating this course

  • Content pages need to be acknowledged. Once you have read, viewed, or otherwise completed the content, look for the button at the end to acknowledge you have completed the item. Sometimes, this step is required in order to advance to future items in the course.
  • Future items may be hidden from view. For example, content for the coming week may not be visible until the course facilitator releases it to the class.
  • Some items have prerequisites and do not become available until after you have completed the item it depends upon. Prerequisite items have a grey overlay (making them look translucent) with a lock next to them. When you click on the item, its acknowledgement button will note what item it depends on (see image below for an example).

    image

Tips for Working with Discussions

  • Discussions will take place in CORe, UPCEA's community forum. When you access a discussion assignment, you will see the prompt and a link that will take you to the discussion thread in CORe. If you are prompted to log in, please use the same log in credentials that you use to access the Learning Center. 
  • You are encouraged to update you CORe profile with a bio and headshot. CORe is a great place to engage with your classmates during and after the course. 
  • NOTE: Discussion posts are private and restricted to the participants in this course. Your posts will not be accessible on the public CORe forum. 

Tips for Viewing Videos

  • Some videos may be arranged in a playlist. A playlist will automatically play all videos in the series in order.
  • The playlist will automatically play through all videos after you start the first video.
  • You can view all videos in the playlist by clicking on the playlist icon (see image below where the icon is in a blue circle). You can skip to any video in the playlist by clicking on it.

    image

For the Best Experience

  • Use either the FireFox or Google Chrome browser app for the best experience. The course has been tested to work well with these two browsers. 

Technical Support

  • Email: pd@upcea.edu
  • hours of operation: 8:00 am - 4:30 pm EST

Dr. Nancy Coleman

Dean, Division of Continuing Education Harvard University

Nancy Coleman, Ed.D., is Dean of Continuing Education and University Extension at Harvard University.  Prior to joining Harvard, Nancy was Associate Provost and Founding Director of Strategic Growth Initiatives at Wellesley College. Her career has spanned higher education, corporate and start-up ventures. At Wellesley, Coleman oversaw the work of Wellesley Extended, encompassing summer, online learning, and professional education. Previously, Coleman was VP of Academic Services at Keypath, an OPM provider, overseeing instructional design and student services for all global locations; and Director of Distance Education at Boston University leading a business unit overseeing online degrees and certificates across the university. She holds a doctorate from George Washington University, an M.B.A. from Boston University, and a B.S. in Marketing from Stonehill College.

Key:

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Available
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Getting Started (for first-time participants)
Quick Start Guide
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Read Overview of course navigation, technology, and support.
Course Overview
Course Description
Click here to read the description
Click here to read the description
Competencies
Click here to read the competencies
Click here to read the competencies
Instructor Contact & Course Support
Click here to read the Instructor Contact info
Click here to read the Instructor Contact info
Week 1: Structure and Leadership
Week 1: Overview
Click here to read the weekly overview
Click here to read the weekly overview
Week 1 Discussion: Introduce Yourself
Read the prompt to continue
Read the prompt to continue
Week 1: Video - Introduction
Open to view video.
Open to view video.
Week 1: Video - Introduction Script
Click here to read the script
Click here to read the script
Week 1 - Video Conference Meeting: The challenges of PCO leadership and structure - Wednesday 05/05/2021, 4:00 PM to 5:00 PM (Eastern)
05/05/2021 at 4:00 PM (EDT)   |  60 minutes
05/05/2021 at 4:00 PM (EDT)   |  60 minutes Join Zoom Meeting https://upcea.zoom.us/j/96691540738 Meeting ID: 966 9154 0738 One tap mobile +19294362866,,96691540738# US (New York) +13017158592,,96691540738# US (Washington DC) Dial by your location +1 929 436 2866 US (New York) +1 301 715 8592 US (Washington DC) +1 312 626 6799 US (Chicago) +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 346 248 7799 US (Houston) Meeting ID: 966 9154 0738 Find your local number: https://upcea.zoom.us/u/acLxrgE19s
Week 1: Lecture 1.1 - Org Structures and Why they Matter
Click to read
Week 1: Video - What is Organization Design?
Select the "Watch the Video" button to begin.
Select the "Watch the Video" button to begin.
Week 1: Lecture 1.2 - How Should PCO Units be Organized?
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Week 1: Reading and Resources
Click to view reading and resources
Click to view reading and resources
Week 1: Lecture 1.3 - Leadership in PCO Units
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Week 1: Activity - Sign Up Sheet
Select the "View Sign-up Sheet" button to begin.
Select the "View Sign-up Sheet" button to begin. For many activities in this course, you'll be working in teams. Visit the Google Sheet and assign yourself to a team. Please be sure you do not work closely with any of your teammates. Preferably, you don't work with them at all.
Week 1 Discussion: Taking a Look at your Organization
Read the prompt to continue
Read the prompt to continue
Week 1: Reflection
Graded as Pass/Fail
Graded as Pass/Fail
Week 2: Teams and Remote Work
Week 2: Overview
Click here to read the weekly overview
Click here to read the weekly overview
Week 2: Video - Introduction
Open to view video.
Open to view video.
Week 2: Video - Introduction Script
Click here to read the script
Click here to read the script
Week 2 - Video Conference Meeting - Wednesday 05/12/2021, 4:00 PM to 5:00 PM (Eastern)
05/12/2021 at 4:00 PM (EDT)   |  60 minutes
05/12/2021 at 4:00 PM (EDT)   |  60 minutes Join Zoom Meeting https://upcea.zoom.us/j/96691540738 Meeting ID: 966 9154 0738 One tap mobile +19294362866,,96691540738# US (New York) +13017158592,,96691540738# US (Washington DC) Dial by your location +1 929 436 2866 US (New York) +1 301 715 8592 US (Washington DC) +1 312 626 6799 US (Chicago) +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 346 248 7799 US (Houston) Meeting ID: 966 9154 0738 Find your local number: https://upcea.zoom.us/u/acLxrgE19s
Week 2: Video - Organization of the Future
Select the "View On-Demand Recording" button to begin.
Select the "View On-Demand Recording" button to begin.
Week 2 Discussion: Deloitte Video Debrief
Read the prompt to continue
Read the prompt to continue
Week 2: Lecture 2.1 - Teams and Organizing Principles
Click to read
Week 2: Reading (Part 1)
Click to view reading
Click to view reading
Week 2: Reading - Overcommitted Teams
Open to download resource.
Open to download resource.
Week 2: Lecture 2.2 - PCO Units and the Future of Remote Work
Click to read
Week 2: Reading (Part 2)
Click to view reading
Click to view reading
Week 2: Resource - Hallmarks in PCE, Faculty Support (pg 14-18)
Open to download resource.
Open to download resource.
Week 2: Interview with Dr Jenni Murphy
Open to view video.
Open to view video.
Week 2: Activity
Graded as Pass/Fail
Graded as Pass/Fail
Week 2: Reflection
Graded as Pass/Fail
Graded as Pass/Fail
Week 3: Strategic Outsourcing, Advocacy and Change
Week 3: Overview
Click here to read the weekly overview
Click here to read the weekly overview
Week 3: Video Introduction
Open to view video.
Open to view video.
Week 3: Video Introduction Script
Click here to read the script
Click here to read the script
Week 3 - Video Conference Meeting - Wednesday 05/19/2021, 4:00 PM to 5:00 PM (Eastern)
05/19/2021 at 4:00 PM (EDT)   |  60 minutes
05/19/2021 at 4:00 PM (EDT)   |  60 minutes UPCEA Online PD is inviting you to a scheduled Zoom meeting. Join Zoom Meeting https://upcea.zoom.us/j/96691540738 Meeting ID: 966 9154 0738 One tap mobile +19294362866,,96691540738# US (New York) +13017158592,,96691540738# US (Washington DC) Dial by your location +1 929 436 2866 US (New York) +1 301 715 8592 US (Washington DC) +1 312 626 6799 US (Chicago) +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 346 248 7799 US (Houston) Meeting ID: 966 9154 0738 Find your local number: https://upcea.zoom.us/u/acLxrgE19s
Week 3: Lecture 3.1 - Outsourcing
Click to read
Week 3: Reading (Part 1)
Click to view reading
Click to view reading
Week 3: Resource - Going the Distance: Outsourcing Online Learning
Open to download resource.
Open to download resource.
Week 3: Lecture 3.2 - Telling the Story of Your PCO Unit
Click to read
Week 3: Resource - Hallmarks in PCE, Internal Advocacy (pg 4-7)
Open to download resource.
Open to download resource.
Week 3 Reading (Part 2)
Click to view reading
Click to view reading
Week 3: Resource - Kotter's Steps to Change e-book
Open to download resource.
Open to download resource.
Week 3: Resource - University of People Case Study
Open to download resource.
Open to download resource.
Week 3: Reflection
Graded as Pass/Fail
Graded as Pass/Fail
Week 4: Culture and Inclusion
Week 4: Overview
Click here to read the weekly overview
Click here to read the weekly overview
Week 4: Introduction Video
Open to view video.
Open to view video.
Week 4: Introduction Video Script
Agree to terms to continue.
Agree to terms to continue.
Week 4: Lecture 4.1 - Organizational Culture
Click to read
Week 4: Resource - What is Organizational Culture?
Recorded 11/03/2020
Recorded 11/03/2020
Week 4: Reading (Part 1)
Click to view reading
Click to view reading
Week 4: Lecture 4.2 - Diversity and Inclusion
Click to read
Week 4: Reading (Part 2)
Click to view reading
Click to view reading
Week 4: Activity
Graded as Pass/Fail
Graded as Pass/Fail Work in teams to complete the case study assignment. Upload your team presentation here. Please have each member of your team upload the presentation under their name, separately.
Wrap Up - Video Conference Meeting - Wednesday 05/26/2021, 4:00 PM to 5:00 PM (Eastern)
12/16/2020 at 4:00 PM (EST)   |  60 minutes
12/16/2020 at 4:00 PM (EST)   |  60 minutes Join Zoom Meeting https://upcea.zoom.us/j/96691540738 Meeting ID: 966 9154 0738 One tap mobile +19294362866,,96691540738# US (New York) +13017158592,,96691540738# US (Washington DC) Dial by your location +1 929 436 2866 US (New York) +1 301 715 8592 US (Washington DC) +1 312 626 6799 US (Chicago) +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 346 248 7799 US (Houston) Meeting ID: 966 9154 0738 Find your local number: https://upcea.zoom.us/u/acLxrgE19s
Week 4: Reflection
Graded as Pass/Fail
Graded as Pass/Fail